Terms and Conditions

Payments

50% of the total rental payment is required at the point of booking confirmation. The remaining 50% is payable 30 days from the first night of accommodation – a reminder email will be sent to the guest on this date to pay the outstanding 50%. All major credit cards are accepted. If you do not have a credit card then please email info@clubki.com.au and we will contact you to arrange the alternative payment. You must be 18 years of age or older to make a payment on our site.

Security of the Club KI website

When booking through Club KI your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Club KI uses a secure gateway provided by one of Australia’s AAA banks, Westpac Bank. The Westpac gateway is called Payway. If you have any questions regarding our privacy policy, please contact our customer support centre info@clubki.com.au

Refund policy

Once payment has been made, there are no refunds available. If you wish to change any details of your booking, you must contact our Customer Service Centre – info@clubki.com.au . We will do our best to help you, but we cannot assure you that amendments can occur. Reservations at certain holiday accommodation providers simply cannot be cancelled or changed. Some will offer amendments but with a charge. We will always attempt to settle any issues/complaints fairly and promptly. Any correspondence should be sent to Attention: Club KI, Customer Relationships, Level 1/147 Frome Street, Adelaide, 5000, Australia, or by email to info@clubki.com.au or fax +61 8 8223 3836. Any refunds are totally at the property owner’s &/or Club KI’s discretion only.

Linen

All properties will have their linen policy stated on the specific Club KI property page.

Bond

Some properties may require a bond. Club KI can also request a bond at our discretion.

Google maps

Club KI uses Google Maps on our site. You must abide by the Google Maps terms and conditions. They are available at the following url: http://www.google.com/intl/en_us/help/terms_maps.html

State & Local Government – Health & Safety Requirements

Club KI holiday homes are advertised with icons for features such as; maximum people, number of cars etc. Should extra mattresses, caravans or tents, or more vehicles than the icons on the Club KI website display are witnessed by a property owner or Club KI employee, then the guests will be asked to vacate without any reimbursement whatsoever. Dogs: National Parks have a complete ban on dogs. Before you decide to bring your dog please realize this will limit your exploring potential. All homes are pet-free unless otherwise stated.

Security of Property

It is recommended that all guests have their own adequate travel insurance. Kangaroo Island is very safe and has minimal to no crime. However, Club KI and the Property Owner take no responsibility for theft or injury taking place in the holiday home you rent. You enter the property totally at your own risk. Lock the property when you leave and do not leave valuables in view.